Frequently Asked Questions
Everything you need to know about sparkling water at home
How do I exchange my empty CO2 cylinders?
You can exchange your empty cylinders for full ones through our online exchange program or at participating local retailers. Simply order an exchange online, and we will provide a prepaid shipping label to return your empties.
What is the difference between the Quick Connect and Screw-in cylinders?
The Pink Quick Connect cylinders feature a patent-pending technology for easy, one-click connection, compatible with our newer machines like the Terra and Art. The Blue Screw-in cylinders are designed for our classic machine models.
How long does shipping take for refills?
Refill orders are processed within 24 hours and typically arrive at your doorstep within 3 to 5 business days via standard ground shipping.
Are the carbonating bottles dishwasher safe?
Our 'Dishwasher Safe' marked bottles can be cleaned in the dishwasher. However, our classic fuse and slim bottles are hand-wash only to maintain their structural integrity and safety standards.
What is your return policy for Sparkling Water Makers?
We offer a 30-day risk-free trial. If you are not completely satisfied with your machine, you can return it within 30 days of purchase for a full refund, excluding shipping fees.
Does my SodaStream come with a warranty?
Yes, all our Sparkling Water Makers come with a 2-year limited warranty that covers manufacturing defects. You can extend this by registering your product on our website.